Commerce Chatbot
Guides users through product discovery, decision-making, payment and post-purchase support using conversational recommendations tied to prior behaviour.
Product
Engage, Qualify and Convert —Conversationally
A no-code environment for building and deploying AI-powered chatbots that engage visitors, nurture leads, qualify prospects and drive commerce.
What It Is
Clay's Chatbot offering
Clay's Chatbot platform enables businesses to build and deploy conversational chatbots without coding — designed to engage, nurture, qualify and convert website visitors. From commerce-first product discovery to hybrid AI and live agent support, the platform integrates with leading CRMs, ecommerce systems and messaging channels including WhatsApp.
Key Capabilities
What Chatbot delivers
Customer Care
Hybrid AI and live agent support via web, app and messaging channels. Uses advanced NLU and domain-specific models for accurate intent resolution at scale.
WhatsApp Commerce
Full ecommerce within WhatsApp — including product browsing, cart management and checkout — meeting customers where they already spend their time.
Conversion Rate Optimisation
Two-way contact enabling impulse purchases through personalised campaigns, proactive outreach and abandoned cart recovery sequences.
CRM and Platform Integration
Low-code connectors to Zoho, Salesforce, Zendesk, Freshdesk, Shopify and Magento — keeping chatbot conversations in sync with your business systems.
WhatsApp Trigger Notifications
Rich media templates, campaign performance tracking and proactive re-engagement to bring customers back at the right moment.
Use Cases
Where this gets deployed
Lead qualification and automatic CRM routing
Customer support deflection and hybrid agent handoff
Product recommendation and upsell during browsing sessions
Order tracking and post-purchase customer communication
Abandoned cart recovery campaigns via WhatsApp
Appointment booking and scheduling automation
Industries Served
Related Services
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