Automated Approval Flows
Automated flows across teams eliminate idle requests, ensuring every approval is tracked, prioritised and routed correctly.
Product
The Platform That Connects andAutomates Your Enterprise
A cloud-based workflow platform that eliminates approval bottlenecks, replaces fragmented email chains and gives leadership real-time visibility across every function.
What It Is
Clay's ServiceNow offering
ServiceNow is a cloud-based workflow platform that streamlines business operations by automating processes across IT, HR, Operations and ESG. Clay TechSystems offers tailored ServiceNow implementation — covering workflow design, ERP/CRM integration, user-friendly interface development and ongoing support — shaping the platform around your specific business goals rather than a generic deployment.
Key Capabilities
What ServiceNow delivers
360° Visibility Dashboards
Real-time dashboards give leadership visibility into approvals, SLAs and operations without manual status updates.
SLA-Driven Alerts and Escalations
Automatic triggers when SLAs are at risk, with personalised intake forms that capture the right information upfront.
Audit-Ready Trails
Every step is logged automatically — providing audit trails without manual documentation effort.
ITSM and ITOM Modules
Structured incident, problem and change handling through ITSM, plus proactive resolution via ITOM.
HRSD and HR Operations
Case management, employee onboarding and self-service portals that reduce ticket volume and improve employee experience.
Use Cases
Where this gets deployed
IT service management and incident resolution workflows
HR case management, onboarding and offboarding automation
Cross-departmental approval and sign-off process automation
ESG and governance workflow management
Operations and facilities service management
Customer service operations and case routing
Industries Served
Related Services
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