IVR and Intelligent Routing
Self-service menus and smart call flows that get callers to the right queue or agent faster — cutting wait times and abandoned calls.
Product
Make Every Customer Call aCompetitive Advantage
A cloud-based call centre platform with IVR, skill-based routing, real-time analytics and CRM integration — built for teams that treat every conversation as a growth opportunity.
What It Is
Clay's Cloud Telephony Solution offering
Clay's Cloud Telephony Solution gives call centres and sales teams a modern cloud platform for inbound and outbound voice — combining IVR, intelligent routing, real-time analytics and CRM sync in one place. Whether you operate in financial services, eCommerce, travel or healthcare, the platform is configured around how your agents actually work, not a generic call-centre template.
Key Capabilities
What Cloud Telephony Solution delivers
Call Queuing and Collaboration
Managed queues with supervisor visibility, barge/whisper and team collaboration so complex calls are resolved without bouncing between agents.
Skill-Based and Time-Based Routing
Route by agent skill, language, priority or business hours — so specialised requests land with the people best equipped to handle them.
Real-Time Analytics
Live dashboards for queue health, agent performance, SLAs and call outcomes — so leadership can act while the shift is still running.
CRM Integration
Screen-pop and two-way sync with your CRM so every call is contextualised with customer history, tickets and next-best actions.
Tags and After-Call Work
Structured disposition tags and after-call workflows that keep reporting clean and follow-ups from slipping through the cracks.
Use Cases
Where this gets deployed
Inbound customer support and service centre operations
Outbound sales and lead follow-up campaigns
eCommerce order tracking and customer enquiry handling
Financial services payment reminders and verification calls
Multi-location call management for retail and franchise operations
Travel and hospitality booking support with multilingual routing
Industries Served
Related Services
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